AskHannah platform
Website chat and WhatsApp with the same knowledge
Answer questions through website chat and WhatsApp Business using the same information, rules and tone of voice.
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What it does
Take practical work off the team
Website chat
Help visitors instantly, collect contact details and route the conversation to the right team.
WhatsApp Business
Answer common questions and book appointments in the channel customers use every day.
Human takeover
A colleague takes over as soon as personal help is needed.
One knowledge source
Both channels use the same approved answers and business information.
How it works
From process to working AI colleague
- 01
Define the task
The AskHannah team translates the current process into clear tasks, answers and boundaries.
- 02
Connect channels and systems
The relevant channels, calendars and business software are securely connected.
- 03
Go live and optimise
After review, the module goes live and the team follows results and improvements.
Examples
How teams use this module
A webshop answers product and delivery questions at any hour.
A service company qualifies enquiries and books introductory calls.
A front desk lets customers send documents or photos through WhatsApp.
Related modules
Build further on the same platform
See how AskHannah fits your team
Discuss the channels, processes and connections that matter to the business.
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